Before payment
You may leave or cancel Stripe Checkout before payment is completed. A cancelled Checkout Session does not grant a license, deliver files, or create a completed purchase.
Review the product, beat, license tier, price, included files, usage rights, account username, and compatibility requirements before submitting payment.
All digital sales are final
Completed purchases of digital products, downloadable files, and beat licenses are final once payment is confirmed and access is granted. These products cannot be physically returned, and access may include files or rights that can be copied, retained, or used immediately.
PRLX does not provide refunds for change of mind, failure to use the product, accidental selection of the wrong license tier, dissatisfaction with a clearly described product, device or software incompatibility that was disclosed or reasonably reviewable before purchase, or failure to review the product details and agreement.
Limited correction exceptions
PRLX may correct a payment only when PRLX verifies a duplicate charge, the wrong item was delivered, purchased files are unavailable or corrupted and cannot be replaced, a checkout or pricing error occurred, an unauthorized transaction is confirmed through the appropriate payment process, or a refund is required by applicable law.
Where practical, PRLX will first replace missing or damaged files, correct library access, or deliver the product that was actually purchased. Contacting PRLX does not guarantee a refund or payment reversal.
Approved payment corrections
Only PRLX administration may approve a payment correction. Approved refunds are returned through the original payment method when possible. Bank and card-network processing times are outside PRLX’s control.
Email prlxcontactus@gmail.com with your PRLX username, product or beat title, purchase date, and Stripe receipt or transaction reference. Do not send a complete card number, password, or secret key.
Effect on licenses and files
A full refund, payment reversal, chargeback, or lost payment dispute ends the payment-backed license and may remove or revoke related files, agreements, upgrades, and account access. If an upgrade payment is reversed, PRLX may restore the previous eligible tier. If the underlying purchase is reversed, upgrades that depended on it may also be revoked.
Payment disputes
Please contact PRLX first if a charge appears incorrect so delivery or billing errors can be investigated. This request does not limit rights available under applicable law. Access connected to a disputed payment may be suspended while Stripe, the card network, and the payment provider review the claim.
Commissions and custom services
Commissions, bookings, production work, deposits, milestones, and other custom services may use separate cancellation or refund terms in a written agreement. Those confirmed project-specific terms control over this general digital-product policy.
Contact
Delivery and billing questions should be sent to prlxcontactus@gmail.com.
QUESTIONS ABOUT A DIGITAL PURCHASE?